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Many customer having issues recovering their passwords. To recover your account password, please visit the login page, click on Forgot Password link, enter your email, then click submit. We will send you an email to recover your password. PLEASE CHECK YOUR SPAM FOLDER FOR THE RECOVERY PASSWORD EMAIL. Many customers are emailing or calling us to notify that they are not receiving these email. Again, please check your SPAM FOLDER. Once you find the email, make sure to click on "NOT SPAM" , that way all future emails will go into your INBOX. You can also add our email address to your contacts for safe emails. It is:

1. I Just placed an order, when can I expect the delivery?

Answer: It all depends. If you are placing your order between Monday through Friday before 1:00 PM Pacific Time, your order will be shipped on the same day. However, the delivery time will depend on the shipping service you select during checkout.

2. What is the typical delivery time?

Answer: For the domestic shipments, USPS First Class Mail will take anywhere from 2-5 days, Priority Mail will take 1-3 Days, and Priority Mail Express will take 1-2 Days, it all depends on the location.

For International Shipments: USPS First Class Mail can take anywhere from 7-30 days, Priority Mail can take 10-15 Days, and Express Mail will take 6-10 Days. Delivery time may be longer depending on customs clearance.

3. What do you mean my by same day shipping?

Answer: Any order received before 1:00 PM Pacific Standard Time between Monday - Friday will go out same day. Any order received after 1:00 PM PST and over the weekend will be going out on Monday. If monday is a holiday, package will go out on Tuesday.

4. Where is your company located?

Answer: We are located in California, United States

5. When will I receive the tracking number?

Answer: If your order is received before the cut off time, you will receive your tracking number anytime before 6:00 PM PST. Any order received after the cut off time, tracking will be sent the following day before 6:00 PM PST. If you do not receive the tracking number by 6:00 PM PST, please contact us at

6. How do I track my order?

Answer: Please look for the “TRACK ORDER” link on the top of our site.

7. How do I use kratom?

Answer: Unfortunately, we do NOT provide any guidance on the use of kratom. Please do your own research before making any purchase as Kratom in general have not been approved by the FDA for human consumptions.

8. Will kratom cure any of my health issue I may have?

Answer: Kratom sold on our website are strictly for research purposes. It is not intended to cure any disease. It is not a substitution for any medical doctors advise. If you are planning to use kratom, please consult with your doctor regarding pros and cons.

9. I did not like the kratom I received. Is it possible to return it for refund or get something else?

Answer: Unfortunately, due to the type of product we sell, we are unable to refund or accept any return for any of the products purchased from our site. However, if you come across any issues with any of our products, please feel free to contact us. Hopefully we can find a solution for you.

10. Are these kratom sold on your website naturally grown?

Answer: Yes, kratom sold on our website are 100% naturally grown.

11. Do you sell any kratom extracts?

Answer: No we do not sell any kratom extracts.

12. Where do I enter the coupon code?

Answer: The Coupon Code or Discount Code box is in the shopping cart. Please click on My Cart from the top header menu, the discount code box will show up.

13. Why did I not receive my order confirmation email?

Answer: Once you submit an order, an order confimation is sent to your email address provided. Due to mail filtering, many times email goes to the junk mail, spam folders. PLEASE CEHCK YOUR SPAM/JUNK MAIL folders for the order confirmation. If you still don't see it there, please make sure we got your email address correct.

14. Why is my order on HOLD?

Answer: Most common reason is due to credit card declined. When you place an order, please make sure the credit card number, Expiration Date, the CVV code (3 digit code behind your card, 4 digits for amex on the front) are correct. And most importantly, your billing address, which must match the billing address associated with the card.

15. Why is my order on "PENDING STATUS"?

Answer: A Pending order status means we have not yet charged your card. Usually you will see "Pending" status after you place the order. If an order is received after 1:00 PM PST our cut off time, your order status will show "Pending" until the following day. Remember we are in the West Coast, so your order will be processed daily between 8:00 AM - 1:00 PM PST.

The Products, Instructions, and claims on this site have not been evaluated by Authentic Kratom or US Food and Drugs Administration (FDA). They are NOT intended to diagnose, treat, Prevent, or cure any disease or medical condition or substitute for advice from a physician or health care professional. Please contact your physician or health care professional with any question regarding these products. Kratom in general have NOT been approved by the FDA for human consumption. Consuming Kratom may lead to serious health illness. Kratom sold on our website are for research purposes only.

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