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News & Updates

Password Recovery Issues:

 

We were told many customers having issues recovering their account passwords. To recover your account password, please visit the login page, click on Forgot Password link, enter your email, then click SUBMIT. We will send you an email to recover your password. PLEASE CHECK YOUR SPAM FOLDER FOR THE RECOVERY PASSWORD EMAIL. Many customers are emailing or calling us to notify that they are not receiving these email. Again, please check your SPAM FOLDER. Once you find the email, make sure to click on "NOT SPAM" , that way all future emails will go into your INBOX. You can also add our email address to your contacts for safe emails. It is: kratomdistribution@gmail.com

If you're not receiving order confirmation or marketing emails from us, that means - either the email address we have in file is not correct, or emails are going to the junk/spam folder. Marketing emails usually shows up under "Promotions" for gmail users.

 


 

Updated Date: 12/24/2015

Updates about Inventory

Great News, Sumatra White, Sumatra Red, Bali Red, Bali White, Riau Red will be in Stock Early Next week (week of December 28th). As soon as we receive them, they will be made available for order. We are currently out of few of the above strains, and Borneo Red. Borneo Red won't be available until beginning of January.

 


 

Updates about Shipments During Holiday Season

You may have already received an email from us regarding upcoming holidays and the issues that we face during these times of the year. Here is a copy of the email, just in case you're not in our mailing list or didn't get a chance to open our email.

 


Dear Customers,

You all know, we have been very consistent with our shipping and usually deliver every package on time. In many cases packages are delivered way before the estimated delivery date.

As the Christmas and New Years Holiday approaching, I am sending you this email to alert you that some delays in delivery of your packages are expected during this time of the year. You rest assure that your package will leave our warehouse like usual, same day as long as the order comes in before 1:00 PM Pacific Time (Monday - Friday). If there's any reason we can not ship your package same day, we will let you know via email or by calling your telephone number we have in file.

USPS usually gets overwhelmed with the number of mails they receive during holidays. This is why may I request you all to place your order ahead. Below is a list of average regular (not holiday time) delivery time by USPS.

USPS First Class Mail (2-5 Days)
USPS Priority Mail (1-3 Days)
USPS Priority Mail Express (1-2 Days)

Here are some Need to Know:

  • If your package does not arrive as scheduled above, you must wait for the delivery.
  • If the USPS website shows scheduled delivery has passed but package not received, you must wait for the delivery.
  • If the USPS website shows, package is delivered but not received, you need to contact your local post office/postman/ or your neighbor. This is why we request you to make sure you verify and provide us the right Billing Address and Shipping Address.
  • If you think your mail is not secured and someone may steal your packages, please provide us a secured mailing address.
  • Shipping Charges are not refundable as we select the shipping services based on your requested method.
  • Because of the holiday season, we may required signature delivery from some orders. If you prefer that we do not require signatures, please let us know in advance. In that case, you will be fully responsible for your order.


Lost Packages: A Package is considered lost after 30 Days according to the USPS. They will not accept any lost claim until the end of 30 days. In the mean time you can place a new order with us. If the lost package is found, you can return it to us for refund (must be unopened) or keep it.

If you have any question regarding shipping and delivery, please do NOT hesitate to contact us at kratomdistribution@gmail.com.

With this, I want to wish you all a very happy and safe holidays.

Best Regards,

Abdullah

 


 

We Will Be Closed on Friday July 17th, 2015

Your order will not be processed until Monday July 20th, 2015
(Updated July 16th, 2016)

 


Bali White Vein Kratom - IN STOCK NOW

(Updated July 9th, 2015)

 


July 4th Sale - Customer Only

(Updated July 4th, 2015)

If you have previously ordered from us, please check your email for our customer only deal for 4th of July. Sale Ends July 5th, 2015 at 11:59 PM PST

 


Our Website is FULLY FUNCTIONAL

(Updated 07/02/2015)

We apoloigze for any inconvenience due to site outage. Good news is, we are back online.

 


Bali White Vein Kratom  OUT OF STOCK (ETA 07/07/2015)

(Updated 07/02/2015)

 


Kali Maeng Da In Stock Now!

(updated 06/04/2015)

Thank you all for your personal feedback about the last batch of Kali Maeng Da. A Fresh New Batch has just arrived. You will not be disappointed. Again, we apologize for any inconvenience.


Red Horn Kratom In Stock Now!

(updated 06/04/2015)

Very Popular Kratom Just restocked a new batch, order before it's gone.


Current Stock Status: Everything is In Stock Now

(updated 06/04/2015)


 

The Products, Instructions, and claims on this site have not been evaluated by Authentic Kratom or US Food and Drugs Administration (FDA). They are NOT intended to diagnose, treat, Prevent, or cure any disease or medical condition or substitute for advice from a physician or health care professional. Please contact your physician or health care professional with any question regarding these products. Kratom in general have NOT been approved by the FDA for human consumption. Consuming Kratom may lead to serious health illness. Kratom sold on our website are for research purposes only.

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